sixes6 Privacy Policy

This Privacy Policy ("Policy") describes how sixes6 ("Company", "we", "us", "our") collects, processes, stores, and discloses personal information relating to individuals ("you", "Player", "User") who visit, register on, or otherwise interact with the sixes6 online gaming and sports betting platform accessible at sixes6.bio ("Platform"). This Policy forms part of our overall Terms and Conditions and should be read alongside that document.

sixes6 is committed to handling all personal data with care, transparency, and respect. We collect only the information that is necessary to deliver our services, comply with applicable legal obligations, and protect the integrity of our Platform. We do not sell, rent, or broker personal data to third-party marketing organisations.

By registering an account on sixes6 or by continuing to use the Platform after this Policy has been published or updated, you acknowledge that you have read and understood its terms. If you do not agree with any part of this Policy, please do not access or use the sixes6 Platform.

2.1 Registration Data

When you create a sixes6 account, we collect the information you voluntarily provide, which may include your full legal name, date of birth, residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, or other), a valid email address, and a Bangladeshi mobile phone number. This data is used to create and administer your account, verify your identity, and comply with our Know Your Customer ("KYC") obligations.

2.2 Identity Verification (KYC) Documents

Before we process your first withdrawal, we are required to verify your identity. We may request a government-issued photo identification document (such as a National ID Card or passport), proof of residential address, and confirmation of your registered payment method (for example, a screenshot of your bKash or Nagad account showing the registered mobile number). These documents are securely stored and used solely for the purpose of identity verification and fraud prevention.

2.3 Financial Data

When you make a deposit or request a withdrawal, we receive transaction details associated with your chosen payment method, including mobile banking reference numbers (bKash, Nagad, Rocket, Upay), bank account identifiers (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank), and card details where Visa or Mastercard is used. Full card numbers are never stored on our servers — card transactions are handled by PCI-DSS compliant third-party payment processors who tokenise your card data.

2.4 Gameplay and Betting Data

We record details of your betting and gaming activity on the Platform, including wagers placed, games played, outcomes, bonus usage, and session duration. This data is used to provide the Platform's core services, calculate winnings, process bonuses, and comply with responsible gaming obligations.

2.5 Technical and Device Data

When you access the sixes6 Platform, our servers automatically collect certain technical information, including your IP address, device type and operating system, browser type and version, referring URL, pages visited, time and date of access, and session duration. This information is used to maintain Platform security, detect fraud, diagnose technical issues, and improve the player experience.

2.6 Communications Data

If you contact our customer support team via live chat or email, we retain records of those communications, including the content of your messages and our responses. This data is used to resolve your query, improve our support services, and maintain an audit trail.

sixes6 processes your personal data only for legitimate and clearly defined purposes. The primary purposes for which we use your data are set out below:

• Service Delivery: To operate your account, process deposits and withdrawals, record bets, award winnings, and provide access to all games and sports markets on the Platform.
• Identity Verification (KYC): To verify your identity and age (21+) as required by our responsible gaming obligations and internal compliance policies.
• Fraud and Security: To detect, investigate, and prevent fraudulent transactions, money laundering, account takeovers, and other unlawful activity affecting the Platform.
• Responsible Gaming: To monitor gameplay patterns and proactively identify players who may be exhibiting signs of problem gambling, enabling us to offer appropriate support tools.
• Customer Support: To respond to your queries, complaints, and requests via live chat and email.
• Promotions and Marketing: To send you relevant promotional communications about sixes6 offers, bonuses, and seasonal events — but only where you have not opted out of such communications. You may unsubscribe at any time by contacting support.
• Legal Compliance: To fulfil our obligations under applicable laws, including responding to lawful requests from authorities.
• Platform Improvement: To analyse aggregated, anonymised usage data for the purpose of improving Platform features, game offerings, and the overall player experience.

4.1 Third-Party Service Providers

sixes6 works with carefully selected third-party service providers who assist us in delivering the Platform. These include payment processors (handling bKash, Nagad, Rocket, Upay, Visa, and Mastercard transactions), game content providers (Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe), KYC and identity verification specialists, fraud detection services, and cloud hosting infrastructure providers. Each service provider is bound by data processing agreements that restrict them from using your data for any purpose other than performing the specific service contracted by sixes6.

4.2 Legal and Regulatory Disclosures

We may disclose personal data to law enforcement agencies, regulatory authorities, or other government bodies where we are legally compelled to do so, where disclosure is necessary to protect the rights, property, or safety of sixes6 or its players, or where we reasonably believe that a player's activity constitutes a criminal offence including fraud or money laundering.

4.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of sixes6's business assets, personal data held about players may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and of any material change to this Privacy Policy that results from it.

4.4 No Sale of Data

sixes6 does not sell, rent, or otherwise commercially exploit your personal data. We do not share personal data with third-party advertisers or data brokers for the purpose of targeted advertising outside the sixes6 Platform.

sixes6 uses cookies and similar tracking technologies (such as local storage objects and session tokens) on the Platform. Cookies are small data files placed on your device that help the Platform remember your preferences, maintain your session, and analyse how the Platform is used.

5.1 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function. These include session authentication tokens, language preference settings, and security identifiers. The Platform cannot operate correctly without these cookies.
• Functional Cookies: Used to remember your preferences and personalise your experience, such as your last-used payment method or preferred sports market.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players navigate the Platform, which games are most popular, and where technical issues arise. This data helps us improve the Platform over time.
• Security Cookies: Used to detect unusual login behaviour, bot activity, and potential account takeover attempts.

5.2 Managing Cookies

You can control and delete cookies through your browser or mobile device settings. Please note that disabling essential cookies will impair the functionality of the Platform, including your ability to log in and place bets. Disabling analytics or functional cookies will not prevent you from using the Platform but may affect your personalised experience.

sixes6 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The key retention periods we apply are as follows:

• Active Account Data: Retained for the lifetime of your sixes6 account and for a period of five (5) years after account closure, to satisfy potential legal and regulatory audit requirements.
• KYC Documents: Retained for a minimum of five (5) years from the date of submission, in line with standard anti-money laundering record-keeping obligations.
• Transaction Records: All deposit and withdrawal records are retained for a minimum of five (5) years from the date of the transaction.
• Customer Support Communications: Retained for three (3) years from the date of the interaction, or longer where the communication relates to an unresolved dispute or complaint.
• Technical Logs (IP addresses, access logs): Retained for up to twelve (12) months for security and fraud detection purposes, then anonymised or deleted.

Following the expiry of applicable retention periods, personal data is securely deleted or anonymised so that it can no longer be attributed to any identifiable individual.

sixes6 respects your rights over your own personal data. The following rights are available to all players:

• Right of Access: You may request a copy of the personal data we hold about you at any time. We will provide this information within a reasonable period of receiving your verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may update most registration details directly within your account settings.
• Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, and where no legal obligation requires us to retain it. Requests for erasure that conflict with mandatory retention obligations (such as AML record-keeping) will be partially fulfilled — we will delete what we legally can and inform you of what must be retained and why.
• Right to Object to Marketing: You may opt out of promotional communications from sixes6 at any time by contacting our support team via live chat or by writing to [email protected].
• Right to Data Portability: Where technically feasible and legally appropriate, you may request a copy of your personal data in a structured, commonly used, machine-readable format.

To exercise any of these rights, please contact our support team via live chat on the Platform or email us at [email protected]. We will respond to all verified data rights requests within 30 days of receipt.

sixes6 employs a layered security approach to safeguard personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls limiting data access to authorised personnel only, regular security audits and penetration testing, real-time intrusion detection and alerting systems, and strict third-party vendor security assessments before any data processing agreement is entered.

While sixes6 takes all reasonable and practicable steps to protect your data, no system can guarantee absolute security. You are encouraged to use a strong, unique password for your sixes6 account, enable two-factor authentication where available, and notify us immediately if you suspect any unauthorised activity on your account.

In the event of a data breach that poses a material risk to affected players, sixes6 will notify impacted individuals as promptly as practicable and will take immediate steps to contain the breach and mitigate further risk.

sixes6 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, operational procedures, or applicable legal requirements. When material changes are made, we will update the "Last Updated" date at the top of this Policy and notify registered players via the Platform or by email where the changes significantly affect their rights or our data processing activities.

We encourage you to review this Policy periodically to stay informed about how sixes6 is protecting your information. Continued use of the Platform following the publication of any updated Privacy Policy constitutes your acceptance of those changes.

If you have any questions or concerns about this Privacy Policy or about how sixes6 handles your personal data, please contact our support team at any time. We are available 24/7 via live chat on the Platform, or you may write to us at [email protected].